I bought the Google Nexus 6p phone manufactured and sold by Huawei on 5th April 2016. In Dec 2016, Google sent an “Over the Air” update of Android 7. That update caused a hardware problem causing the mother board to go defective in Jan 2017. I lodged a complaint and the service center promptly replaced the motherboard while giving slight physical damage to the phone. Please note here that people with faulty earpieces (not able to listen to the other person speak on phone, but everything else is fine) got phone replacements, but Huawei refused to replace my phone.
After 2 months of usage, on 24th March 2017, I noticed poor quality photo output (from a fantastic camera this phone is known for). I realized that was due to a film of dust deposited on the camera lens. Clearly, the service technicians did not pack the phone properly. I complained again asking for replacement, but was denied again. I took the phone to service center and got my camera lens replaced. But, while taking test photos, I noticed spots on the photos against white background. Technician told that it is a camera issue and not the entire camera has to be replaced. My phone will be opened for a third time for part replacement while people got phone replacements for as small things as earpiece issues.
This is clearly double standards. Please help me resolve the issue. I have been following up with this complaint since 27 March and now the phone’s warranty has run out (4th April). Service center guy told me that the warranty is extended till 23rd April.
Gurgaon 122004, Haryana