My name is Huxley. I have booked and traveled in SRS Travels from Nagercoil to Chennai on 1st Jan 2017. The PNR Number is 15549343. I had booked 3 seats L1, L2 and L3.
I had a very worst experience yesterday, among these many years of my Bus journey. I was not allowed to place my luggage in the carrier of the bus and asked to place the luggage in the pathway in the bus. All other passengers luggage also placed in the pathway as disturbance to the passengers. When asked about the reason, I was told that, ‘THE CARRIER KEY WAS LOST’. When questioned about how key will be lost, got a reply as ‘Conductor took the key and not boarding the bus’ (The conductor boarded the bus from Tirunelveli).
Since, I have complained the issue to the Head Office, I was scolded and made me embarrassed with unwanted words, by the conductor who boarded the bus from Tirunelveli, the driver and other office persons. I was also asked to pay for the luggage I am carrying along with me. Shocking is, I carried 4 bags for 3 seats booked and paid for 2 bags among them.
LATER WE CAME TO KNOW, THE CARRIER IS FILLED WITH APPLE BOXES. IS IT ACCEPTABLE THAT A PASSENGER NEEDS TO SUFFER PLACING THE LUGGAGE IN THE PATHWAY AND THE TRAVELS WILL EARN MONEY FROM OTHER PACKAGES AND IF QUESTIONED, THE PASSENGER WILL BE HARASSED AND MADE PAY FOR THE 2 LUGGAGE CARRIED FOR 3 SEATS?
I HAVE PHOTOS FOR REFERENCE, UNABLE TO UPLOAD WITH THE SITE.
MEDAVAKKAM-MAMBAKKAM MAIN ROAD, MAMBAKKAM
IP: 220.127.116.11 / 03/01/2017 / 10:18 am