Complaint regarding refund by Citrus of failed transactions

I tried to make a payment for NIOS Examination fees through citrus. At the end of the transaction the citrus page showed session expired, and the amount of Rs 2468.85 got deducted from my account three times for three attempts. Now the citrus customer care is telling they don’t have the money and refused to return it.
Date of transaction : 21/6/2016
Amount : Rs 2468.85 * 3
Total : Rs 7406.55

BEML Layout, Bangalore 560066, Karnataka
Email: / 23/06/2016 / 3:39 pm

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