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Complaint regarding refund from Air India

I was supposed to travel from Delhi to Ludhiana through AI 9837 on 30th Dec.. They cancelled flight at the boarding time and did not provide any alternative to the passengers. We reached 10 hours late and It has been 15 days and they have not processed our refunds. When I called their customer, they said that you need to remind us that you need refund. How is that even human? Leave process. Please refund my money.

Amarjot Kaur
Gurgaon 122002, Haryana
Email: exxxxxxxxxxx1@gmail.com

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