Complaint regarding refund from Air Pegasus

With deep regret, I would like to lodge a complaint against Pegasus Airlines, which didn’t refund any money for the cancellation of a flight(flight cancelled by them,attaching the screenshot of the cancellation message). It has already been more than three months, still, there is no refund. I mailed them about it a month back, and they said that they would process the payment soon. But, that promise turned out to be futile, as after that they haven’t even responded to neither my mail or calls.
FYI, Flight date: 30th July, 2016, Journey- Thiruvananthapuram to Bangalore, Flight Name- OP-106 Air Pegasus, Booked through- MakeMyTrip, Amount :2850

I am attaching the screenshot of the cancellation message which was sent by Air Pegasus to my cell. Please look into the issue and help me. You can mail/call me anytime.

Pallab Chatterjee
Howrah 711101, West Bengal
Email: pxxxxxxxxxxxx2@gmail.com
117.194.17.242 / 19/11/2016 / 4:00 pm

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