I requested for refund of 1608 Rs after returning my order no 403-9651607-6838710 (containing 4 items all are returned due to quality or size issue) and it was processed by amazon on 31st Oct 2017 as per their records but after waiting 12 days yet no amount is credited to my account. so i call customer support of amazon regarding this issue but they asked its done from their side and they can share only refund reference number 730412384055 related to that order and ask me to contact me to my respective bank branch or customer support of bank by showing refund reference no. when i called to my bank manager regarding this issue she said no refund is received against this refund reference no. than i call back to amazon but they said its done from their side and force me to file charge dispute form against my bank , but bank denied to accept by asking they are not getting any amount and bank said contact amazon because refund was initiated from their side and they can only track the refund with their respective bank. after all this amazon block my chat and phone call support service related to my account. Now i am unable to make contact to amazon regarding my refund . They hold my amount and now blocked its clear that they are not in the mood of refunding my amount . they also denied to give refund confirmation in written form . i also have call recording of amazon support and bank support both deny their responsibilities to sort my complaint.
Now i am in trouble pls sir help me out of this scam.
Kurukshetra 136118, Haryana