Complaint regarding refund from cleartrip

I booked my flight tickets at clear trip in April and due to some reason had to cancel them. Till now I have not received my refund against that cancellations. Clear trip is giving an ARN no. Which my bank is unable to find out.
Given below is the transaction and trip Id given by clear trip and refund amount

Ghanshyam Rathi
Howrah 711106, West Bengal
Email: Gxxxxxxxxxxxm@universalpoplin.com

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Complaint regarding refund from cleartrip

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Complaint regarding refund from cleartrip

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