Complaint regarding refund from Cleartrip following cancellation

We booked air ticket for US on Cleartrip website on 25th Feb 2015. On detailed study found that return flight has airport change involved at Paris from ORLY to CDG in span of 3hours stopover where no assistance is provided by airlines and additional visa for France is required. To get refund/rescheduling within 24 hours we cancelled the flt on 26th morning as we were unable to get Cleartrip on phone. When we approached Clear trip and explained no of times they confirmed that they will work with airlines and their team and work something and will revert back within 24 hours. On checking again with then we were told that now the refund has been processed with deduction of Rs.40000/- and Now nothing is possible. We had earlier checked with Airfrance who had informed us that cancellation cal be treated as modification and can be processed if Cleartrip approaches Airlines. Which appearently not done by Cleartrip. In the bargain we have lost Rs.40000 in less than 24 hours. We would like to get proper justice and get back our deducted cancellation charges as the actual flights are after 3/6 month.

Santosh Kelshikar
Aundh, Pune 411067, Maharashtra
Email: / 28/02/2016 / 1:15 pm

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