Complaint regarding refund from Club factory

I order a garments product but the product is cancelled by Club Factory automatically they don’t give a proper reason why they cancelled my order and also till date Club Factory not refund my money.alredy 16days gone and till date I’m waiting please help me I’m fed up with there misbehaved and poor response. My order I’d is SO58095338
Payment is successful by paytm account and the amount is 698 (22nd October 2018) The order cancellation date is 31st October 2018. Please please help me.

Ayan saha
Naihati 743165, West Bengal

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