Complaint regarding refund from Craftsvilla

I ordered 2 products ( salwar suits) from crafts villa.

I placed the order on 11sep 2016. on 14sep 2016 I received a mail against order no 103143388 mentioning that it has been delivered successfully. since I didn’t receive any product so on 14thsep itself I called the customer care mentioning that I didn’t receive the product then how come I got a mail for successfully delivered.

With the tracking id I checked with FEDEX courier and they said the product is returned back to the seller due to some missing documents.

After repeated call to the customer support on 26th sep they register a ticket saying that within 7 working days I will receive my money.

Delivery of order no 103143389 was taking time so I asked them to cancel the same. on 26th sep they raised a ticket against cancellation and told me that within 7 working days I will get my refund.

Its already more than 15 working days but I didn’t receive my refund.

3 days back I received a transaction detail mail where they mentioned that out of 5300 bucks they have refunded back 596 bucks ad they could not able to refund the entire money due to some technical issues.

And they will partially refund my money . I checked with the bank also checked online my credit card accounts details but no where I could able to see 596 bucks credited to my account. i have already sent them the scrshots of my account details but of no use.

sangeeta kar
Kasavanahalli, Bangalore 560035, Karnataka
Email: sxxxxxxxxxxxr@gmail.com
159.45.22.8 / 19/10/2016 / 11:23 am

2 comments for “Complaint regarding refund from Craftsvilla

  1. 24/10/2016 at 2:21 pm

    Hi Sangita,

    We’re extremely sorry for the inconvenience caused to you.

    Shipment #103143388 & #103143389

    As per our records, we have refunded the amount. Please allow us some time to arrange for the refund proof for the same.

    Regards,
    Craftsvilla Happiness Team

  2. 24/10/2016 at 2:36 pm

    Hi Sangeeta,

    Our humble apologies for the inconvenience caused to you.

    As per our telephonic conversation, we have refunded the amount against Shipment #103143388 and #103143389.

    Please connect with us for further assistance and we’d be happy to help you.

    Regards,
    Craftsvilla Happiness Team

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