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Complaint regarding refund from Ebay

I am from Bangalore India. I had placed an order for LG G4 Mobile Phone on 21 st march 2017 and paid RS 17499.00 (Seventeen thousand four ninety nine) through debit card on ebay.in

On 24th march 2017 i received an email from ebay saying that the seller seeks extension of 15 days for the delivery. I immediately rejected this sought full refund. Ebay again on same day sent me an email saying the seller has dispatched the item and the same will be delivered on 27th march 2017. They also promised if the item is not delivered on 27th march 2017 they will refund my money immediately. They did not deliver the product nor refund my money. They gave me a fake AIr Way BIll NO. DTDC: D33446525 which cannot be tracked. This proves that they are fraud.

Then they extended the delivery date to 2nd April 2017 on their own without my permission. They still did not deliver the product.

I had canceled the order on 31st march 2017 and claimed the refund. I received an email from the seller on 1st April 2017 saying that you will receive the refund directly from ebay India.Today is 13th April 2017 i have still not received the refund. They have cheated me. I have sent so many emails and made so many calls but they kept on telling lies every time that we refund your money in 24 hours, 48 hours and so on.

Today I received an email from ebay saying we will refund your money in 7-8 days. I don’t trust them anymore. I want file a cheating and harassment case against them.

Dear Sir/mam in this regard i need your help. Hope you will help me and other innocent customers to get back our money.

JAYANAGAR, BANGALORE 560041, Karnataka
Email: bxxxxxxxxxxxa@yahoo.com


    • ICF on 15/04/2017 at 8:23 pm

    Complaint resolved as customer has got his refund.

    • ebay on 18/04/2017 at 4:07 pm

    Dear Ganesh_s,

    We are sorry to hear that you’ve been having this experience. Since we can’t reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

    Team eBay

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