Complaint regarding refund from Flipkart – Springtek vendor

I have received/ordered a mattress size 72×60, where as I want 78×60 size mattress. Intially they refused to take the return, but I registred a compliant on complaints board. They asked me to order for another matress of size 78 x 60 and they pickup the mattress for return. I have made a return request. The screen shots are enclosed. But the technical visit has not been happend and they not picked up the mattress. But they delivered the new matress . I paid for both mattresses. I need pick up and refund for my 72×60 matress.

venkata krishna tumula
Brindanagar, Visakhapatnam 530048, Andhra Pradesh

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