Complaint regarding refund from happyeasygo

I booked a flight ticket from Singapore to New Delhi on online site on 31 Aug2018 using my Credit card. An amount of INR 28716 got deducted from the credit card however the ticket didn’t get generated.After contacting the customer care of HappyEasyGo site,they said that the ticket cannot be generated from their end and so the amount would be refunded.The company requested for 72 hrs for the refund process. However it has been 6 days and the refund of said amount is still awaited.The Gmail correspondence is attached for your reference.It is also to bring to your notice that this is a routine affair on this site as claimed by many customers thereby wasting customer’s money and time.It is requested to declare this site as fraud and permanently get it closed.

Anamika Jha
Chandigarh 160030, Chandigarh

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