Complaint regarding refund from Homeshop18

I have given order no 997229567 dated 15 jul 16 from home shop 18 but they given duplicate item on 18 jul 16. i am not satisfied with the item send by home shop 18. I have contacted with customer care and lodged complaint no HS2016071802927. Home shop 18 Rep suggested me to return the item by any courier agency as they are not able to collect the item. I have sent the item on 20 Jul 16 by Tirupati courier agency . i have contacted more than 20 times but they have suggested that money will be refunded within 7 days after quality check. after 15 days again contacted they have asking POD ( proof of delivery) then i contacted with tirupati courier agency then i come to know the home shop 18 has not given pron address, contact person name and contact number

Still i am in touch with customer care home shop 18 but they have making me fool . not giving proper guidance and not refunding money

Please help me refund my money as i am fade up with homeshop18. It has given mental stress.

MATHURA 281001, Uttar Pradesh
Email: / 12/08/2016 / 6:32 pm

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