Complaint regarding refund from

I have purchased one item worth rs 13124.25 from online shopping site named against order no.2202 but due to non-delivery, i approached them to cancel my order over the phone as they are not responding on emails Now they are telling me to wait for next 21 days for refund which is not even logical period.(usually a request is raised with bank on same day and payment is credited maximum 4 days in case of payment done via net banking) and neither they are telling their company name and address nor responding on emails,i request you to look into this and solve my issue.

Ankush Dhingra
Panipat 132103, Haryana
Email: / 09/06/2016 / 10:50 pm

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