Complaint regarding refund from

I have bought 1 product from 15 days back and I had paid 2100 as in Cash on delivery. They had claimed the refund in case of return, but when i returned the product they refunded the points on their website and asked me to buy from them to use those products.they denied to pay the cash back.I placed another order with them to used those points but they are now asking for shipping charges and even though when i tried to pay those 40 rs shipping charges online, their website is not redirecting to the payment portal and they are cancelling my order without my consent. I asked them to collect 40rs at the time of delivery like earlier i had paid 2100 for the product but they are not responding, not even receiving my calls and replying to my mails with a generic automated mails. We have so many website where returns n refunds are just one click game, but these people are harrassing me for my money and its been so long they are not cooperating to settle down the issue and not even refund my amount in anyway not in cash not in points.these points are just lying there and when i go to use them my order is cancelled

Shaveta Choudhary
Bavdhan, Pune 411021, Maharashtra
Email: / 25/07/2016 / 12:13 pm

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