My complain is regarding refund not received of canceled item by vendor of Indiarush.com. I had placed an order of Rs. 1099/- on 25 May 16 and detail is:
Cotton Blue Printed Semi Stitched Pakistani Suit-1207 and order No. is 100279058 but item was not like as shown on website then I returned the item and company has credit my money in company wallate rather than my bank A/c. At that point I thought leave it it;s company policy.
latter on again I had placed an order on 18 Jun 16. This time I purchased 3 item to redeem my credit amount. Details are :
1. Gerogette Navy Blue Yellow MT20 Plain Stitched Short Kurti-L
2. Polyester Green NSW 14084 Printed Long Sleeve Top-L
3. Cambric Cotton Black W5210564 Geometric Print Stitched Straight Kurti-XL
Top 2 item should be delivered till 23 Jun 16 and 3 item should be delivered till 25 Jun 16. But Indiarush has neither delivered any product on time nor any update has given to me on time. Many time I had tried to make call on 8860870631 customer care No. but all time this No. either switch off or busy. If buy chance it’s ring up then no body pick the call and with in a second again it prompt switch off.
Many time I had text email but no body has replied me properly. After lot of mail one day a lady called me and promised me to delivered the product. Then I had received 3rd No. product on 23 Jun 16 and 2nd No. product on 27 Jun 16 which is already late receiving. Still 1st No. product I don’t received company text me it in transit, shipped and so on.
One day I was checking my A/c on company website it was showing 316 points credit again I tried to contact customer care but still no response received. after my Email complain yesterday (5 July 16) I had received a mail Rs. 83/ had transferred through Payumoney and remaining 316 has credited point has given to indiarush A/c. and a condition has mentioned to redeem is I have to again do the minimum shopping of Rs.1000/- till 9 July 16 else it will laps.
I don’t understand delivery has canceled by your end and after that money has to be transferred in my bank A/c but company has done all the adjustment according to the only.They had mentioned a condition and time bound also to use my own money.
Because of this shopping I have to bear Rs. 2000/- more also. I had done this shopping for my vacation tour and all the item was to be gift to my sister and friend but they didn’t delivered timely then I have to do more shopping from my local market.
Because of this shopping not only I have to expend Rs.2000/- but I have to bear mental harassment from my family also. Because of this my all friend and colleague still making my joke.
I need my money back with the compensation of Rs. 2000/- Kindly do the needful ASAP.
Mangal Nagar, Indore 452001, Madhya Pradesh
188.8.131.52 / 06/07/2016 / 4:40 pm