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Complaint regarding refund from IRCTC E-catering vendor

This is regarding non-refund of the undelivered food item through IRCTC on 28th feb. Order no is 740763. I ordered a veg thali and a water bottle from Hotel Sandarshini on 28th feb. I pre-paid the for the food. In the first place food was not delivered by the hotel which caused inconvenience during the journey. Secondly it has been one month and the money is not refunded yet by IRCTC inspite of writing numerous mails. Kindly look into the matter and initiate the process of refund.

Sonali singh
Gachibowli, Hyderabad 500032, Andhra Pradesh
Email: sxxxxxxxxx4@gmail.com

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