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Complaint regarding refund from key4deal.com

This Company is involved in on-line purchase. I got a call from them. Executive insisted to register myself on the key4deal website and offered assured gift against purchase of any item from the list available. The gift offered was 30-50 times higher value than the purchased item value.

I ordered the item worth Rs.1899.00 and paid online. As guided by executive I provided the order number to him. He informed me that I would expect a call within 24 hours from his company to declare the gift item. After one day, I got a call and informed me to choose the gift from Sony 43″ 3D LED TV and Dell Laptop worth Rs. 55000.00. When I decided to go for LED TV, they immediately started calculating the amount to be paid by me in order to process the Gift item. They calculated and demanded 5% of the total value of Rs.56389.00 ie Rs.2820.00 as a courier charges and 5% ie Rs. 2820.00 as a VAT charges. I ask from local Sony vendor about the VAT charges, I was surprised to know that on LED Tv, VAT is 15%. Meanwhile I contacted all the courier listed on the website for the past delivery experiences, here also I was surprised to know that not a single order had been delivered pan India by this eCom company.

Now, this time when contacted, I asked / demanded an EMAIL on my registered mail ID stating to mention their demand clearly. In return they sent a vague mail just to complete the formality. When asked, they started speaking rough.

I cancelled the order immediately, the refund amount is still pending.

Rajeev Ranjan
Ashiana Nagar, Patna 800025, Bihar
Email: rxxxxxxxxxxxn@sonypatna.com

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