Complaint regarding refund from matrimony portal

In regards to subject, i had registered myself as free member on the above website. So eventually i got a mail from the website to upgrade to premium membership. Initially i had denied for the service however on repeated calls and giving extra benefits i had decided to go for Package costing Rs. 4500.
Once payment was done and using the service it was observed that many of the verbal commitments were just commitments and there was no such benefit passed on. So after repeated discussion with customer care, i had requested to refund the fees on pro-data basis. customer care had replied that they will refund if you put a charge-back request with the credit card company. Accordingly i had made an charge-back request with credit card company. To my surprise the personals had smartly denied the charge-back stating that the customer is still using the website. On calling the customer care they are still saying that refund is under process/they have accepted the charge back etc but are not actually refunding the amount.

Even if you write on they are still reply the same.
Not refunding and framing stuff for denial.

Ankit Shah
KOSAMBA 394120, Gujarat
Email: / 20/07/2016 / 4:43 pm

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