Complaint regarding refund from Nykaa shopping site

I tried ordering a product from My money got deducted twice, from my account but no order was placed. I called the customer care service, they said one order is already placed and we will refynd u the money for the other one.
I asked them to cancel all my orders. they said they will and wl refund my money. its been around 15-20 days, they have not refunded my money. And i even got an order deliverd to me which i asked to cancel. now they are not bothered to reply or recieve to my mails & calls as i want it to return as i dnt want it.

They have pissed me off. and are so irresponsible! Sick!

Ankita Singh
Dum dum park, Kolkata 700055, West Bengal
Email: / 17/03/2016 / 4:23 pm

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