Complaint regarding refund from Paytm

I booked an order from Paytm.amount rs13996. On 2nd October. product shipped on 6th october by speed Post. i cancelled the order on 12th october because it didn’t delivered in estimated time 11th Oct .paytm is not giving me refund. paytm said how long product not reached at seller refund not initiated. paytm or seller given me a consignment no. when I track. it shows item dispatched to raamchandrapur SO on 12th october. but raamchandrapur SO tells bag or consignment not received. my amount hanged. please help me.

Dharmjeet Sinha
Post-poari, Harnaut 803110, Bihar
Email: / 18/10/2016 / 1:45 pm

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