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Complaint regarding refund from PayTM for returned product

I ordered mini refrigerator from paytm. I ordered for Videocon VCP063 (3 star energy rating) and I received VC062 (2 STAR ENERGY RATING). paytm told to return product to seller, they don’t even have pick up service as promised EASY RETURNS.
I Couriered product myself to seller. in 3 days seller received product but I didn’t get refund. paytm always sends same mails saying “we are solving your issue” . I mailed many times regarding refund but they never responded with fine answer. please give my refund back
product price = 8690 rs
delivery charges = 1347 rs
total= 10,037

Gnani Galipally
Hanamkonda, Warangal 506010, Telangana
Email: 2xxxxxxxxxi@gmail.com



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