Complaint regarding refund from Peachmode

I made a purchase from Peachmode.com for rs. 1199/-and returned it as I dint like the product and opted for a cash refund. Instead of giving me money in my account they gave a store credit and said that cash refund will not be provided as the product is not damaged. so I was bound to buy another product.

After many days I ordered another product of rs. 1599 and wanted to return it due to color variation but now the merchant is coming up with the excuse that we can not provide multiple exchange.

First of all it was not an exchange. It was another order with extra money . But they are saying that as per our view color is same but a customer has a right to decide that a color is good as per them or not. Also they have mentioned in their policy if their is not slight variation in color than we will return the product.

So I am bound to keep their product whether I like it or not.

This is simple fraud in luring customer to buy something they don’t want.

Please help.

Pooja Singh
Tavrrekere BTM Layout, Bangalore 560029, Karnataka
Email: pxxxxxxxxxxx0@gmail.com