Complaint regarding refund from Snapdeal

I planned to gift a phone to my dad and after placing the order (Ordere ID 11058966752) he refused, so i had to cancel it the same day. I was wrong to have faith in Snapdeal and hence i had payed them by using my Credit card. The moment i canceled the ordered, i got test message saying refund has been initiated and bla bla. Its been two months and i have not seen a refund transaction in my Credt card. More over, i am paying my Credit card with the EMI price of the order along with intrest and charge as calculated by bank policy.

I cross checked with my bank to found no refund transaction has been credited to my credit card. I wrote to snapdeal many a times but nothing except auto generated mails in reply.

Should i wait till the completion of my last installment that is due next month before i knock the consumer court so that i can claim all the refund as a whole and compensation for mental trauma?

Which court in Mumbai will be best to file my petition and complaint?

Pratyush Srichandan
Mumbai 400708, Maharashtra
Email: / 25/02/2016 / 6:37 am

2 comments for “Complaint regarding refund from Snapdeal

  1. Snapdeal
    27/02/2016 at 12:41 pm

    Dear pratyush_sr,

    Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

    Team Snapdeal

  2. Snapdeal
    02/03/2016 at 2:40 pm

    Dear Pratyush,

    We wish to inform you that refund has been initiated from our end.

    Team Snapdeal

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