Complaint regarding refund from Star CJ online shopping

We have received Hand held Sewing Machine on 20th of July which is defective and not working at all. 10 days reverse pickup has been done by courier boy of defective product and we have also provided snap shot of reverse pick slip to company on mail but no refund provided so far. I am calling and mailing them on regular basis but they are asking to wait for 4-5 working days every time without any valid reason and this wait seems to be never ending . It seems they are Cheaters and they have tie up with Brands who themselves are cheaters.
please look into this as soon as possible and take strict action against them so that they cannot cheat customers in future and provide us refund. we have already provided Bank Details to them but they are now Dodging like anything. Complaint Number hs2018072000769 and Order Number -: 1024427943.

DWARAKA MODE 110059, New Delhi

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