Complaint regarding refund from

I ordered clothes wirth rs 899 by debit card from on 23 june 2016. The order number is 762022. they didnt display any update on order so i contacted them through mail but they kept telling me that my order will be delivered soon. I mailed them like 6-7 times about my order and finally after 1 month on 22 july they mailed me that the product is not availabe so i should share my bank details for money refund. I did as asked but they didnt refund my money after mailing them for 4-5 tines they asked me to purcahse something as they provided me with a voucher of 899 rs after that i purchased again but again the same thing happened no update on order for four days so i cancelled it and requested them to refund money into my account i have to mail them for 4-5 times and threaten them about filing an fir to get a reply then i recieved a mail from axxxxl nxxxxxi saying that voucher is generated we dont have money refund policy so again in order to obtain the worth of my money i purchase products but when i applied the coupon it showed error that coupon is already used before. I got furious and i have been mailing them since last week to axxxxxxk nxxxxxxxr who was the one to reply me but never with a solution just fake promises but now he neither other partners like Nxxxxy axxxxxxa, pxxxxxa sxxxxxh are not replying to my mails neither they are picking up their phones. Now i just want my money back in my account with interest for harassing me for so long. I wont settle for any voucher i just want my money into my account.

Neha Bansal
Rohini sector 17, New delhi 110089
Email: / 09/08/2016 / 2:04 pm

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