Complaint regarding refund from

On 20/04/2016 I had ordered a wall clock online from ‘’ and made a payment via payment gateway ‘payUmoney’ as per the details below:

Amount : Rs.2499.00
Payment Id : 101923834
Merchant Order Id : 347

On 30/05/2016 I received a mail from Mr. Nxxxn Axxxxxr, Business Head of; informing that they don’t have the product for which they have received the payment.

Since then I have been asking both swadesimaal as well as payUmoney to refund the amount taken. But neither of them is ready to refund my money and now they have stopped replying to my emails. Please help.

Sultan Ahmed
Bangalore 560100, Karnataka
Email: / 01/06/2016 / 5:34 pm

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