Complaint regarding refund from Tikona

I took connection of tikona on 18 jan 2016, and paid an amount of 3040, on feb 22nd I applied for address change, but tikona was unable to provide services on relocated area, as per tikona engineers instructions I applied for disconnection on same day. On 27th Feb 2016 Tikona engineer pcked the modem.

As I talked to tikona customer care, executive told me the reimbursable amount is 1450/- and you will mail and amount from tikona within 10 days, but its about a month passed, I contacted several times the tikona care but problem is still not resolved. In tikona’s first mail on 11 march 2016, they told that i’m liable to pay Rs. 1500/- as penalty as I failed to surrender the modem even after several intimation from our end. as I requested them again telephony and by mail, they mailed today that payable amount is zero but not mentioned any reimbursement.

Tikona is harassing me and wasting my valuable time for contacting them again and again. I want reimbursement of the amount i paid extra. please look into the matter and help me out.
Thank you
Regards Amit Kumar

Amit Kumar
Gurgaon 122002, Haryana
Email: / 21/03/2016 / 11:10 am

4 comments for “Complaint regarding refund from Tikona

  1. Tikona Care
    23/03/2016 at 5:58 pm

    Dear Amit,

    Greeting from Tikona.

    We have noted your post. In order to assist you further, we would require your contact or Tikona ID details. We have assigned a reference number #TIKMR2797 to your case.Requesting you to mention the reference number in the subject line while sharing your details with us on

    Tikona Care

  2. Tikona Care
    28/03/2016 at 6:53 pm

    Dear Amit,

    This Is gentle reminder to follow-up on your concern listed on Mar 22,2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on mentioning your assigned reference number TIKMR2797 in subject line.

    Tikona Care

  3. Tikona Care
    29/03/2016 at 6:22 pm

    Dear Amit,

    Gentle Reminder 2#

    We have not recieved your information for us to take it forward. We now request you to share your details on our official Tikona Forum – by mentioning the reference number in the subject line.

    Tikona Care

  4. Amit Kumar
    30/03/2016 at 10:32 am

    Dear Tikona

    details are shared twice by e mail,
    first on 26th march with subject “#TIKMR2797”
    and second time on 29th match with subject “ref no. TIKMR2797”
    with tikonacare@tikona .in

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