Complaint regarding refund from

I booked my air travel with for Bangalore-Pune (11feb) with Indigo airlines Booking ref# TE580144D7, however i had to cancel the ticket as destination was changed to Mumbai and Indigo airline refunded the full amount of Rs 5108.6. Traveleasy mentioned that they will debit Rs. 250 per head as processing fee, which is a total of Rs.750 as their were three passengers, which is understandable but they still require to refund the remaining amount of Rs.4358. This cancellation was done on 26.01.2016 and they were supposed to refund the amount within 24-72hrs. Its been much over a month and the refund is still not processed. I have called them umpteen number of times, everytime they say that the refund will be done asap, but nothing is done in this regard. Everytime i ask them their customer care team to get their manager online they refuse and tell me that he will call me in 5 mins but the call hasnt come till date. It seems like its a fraudulent company and they have no intention of returning back my money. Please assist us in retrieving our money back from

Shruti Sewak
Bangalore 560046, Karnataka
Email: / 07/03/2016 / 1:42 pm

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