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Complaint regarding refund of UDF charges by Cleartrip

Booked two tickets from cleartrip from delhi to bagdogra trip. later govt announced reversal of udf charges. cleartrip has not refunded me back the charges in cash/bank but issued me two gift vouchers of rs.552 each which has a validity of 2/10/18. I have since then called them many times and asked for a refund in my account but they are refusing to do so. I also tried using the voucher whilst booking a hotel but it was denied- message got was wrong voucher. This is highly unacceptable because while booking we have paid cash and while refund they are issuing gift vouchers. If I am unable to use them then my money goes down the drain. also I have checke for fare tarrifs at cleartip to use the voucher but they are high compared to other sites like mmt goibibo. what should I do I want the amount back in my bank. are there any chances that they will return the same or should I approach the conumers forum. I also have a telephone recording with them where they acknowledge but refuse to pay back the refund in cash. I also have theie mails where they have enclosed the vouchers.

Sumit Mundhra
siliguri 734005, West Bengal
Email: sxxxxxxxxxxa@hotmail.com



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