Complaint regarding Reliance connection and billing

My reliance broadband service with customer ID 394264112291 has stopped working since 15 may 2016.
I registered a complain for the same with Complain ID 245975359. They are not providing a refund of the advance rental and still generating bills and asking for bill payment. Till date there is no effort to solve the issue. They are only generating bills and keep calling for bill payment.
I have all calls recorded and emails. My advance rental worth Rs. 628/- and installation charges 799 /- are wasted.

Dhawal Panchal
Mumbai 400097, Maharashtra
Email: / 27/06/2016 / 3:15 pm

3 comments for “Complaint regarding Reliance connection and billing

  1. RCOMcare
    29/06/2016 at 5:17 pm

    Dear Dhawal,

    We have noted your complaint and the same has been forwarded to our customer care team. They will get in touch with you directly to resolve the same. Meanwhile, request you to share you alternate contact number so that we may successfully contact you.

    Reliance Communications

  2. Dhawal Panchal
    01/07/2016 at 1:40 pm

    Reliance Broadband Customer Care has not shown any interest in solving my complaint which is pending since 15 May, i.e 50 days have passed.

    Neither they are ready to refund the advance rental for May, during which the service was not working.

    Furthermore, I received emails and calls to pay the advance rental for June as well, even though the service is still not working

  3. Dhawal Panchal
    02/07/2016 at 11:32 am

    Reliance local team removed the connection (cut off the connection wire to my house) after timely payment of advance rental.

    This is a serious case of fraud by Reliance Communications as they are neither refunding the advance rental not they are starting the service.

    I am suing Reliance for wrongful termination of service and fraud.

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