Complaint regarding Reliance landline and broadband service

We have a store on M.G Road. we use reliance land line n broadband since 8 years Number Bill account no.:- 100000109825363 since 8/8/2016 r both service have stop working due to that i am facing big business loss i have complaint sevral times but they r still not able to solve my problem my complaint number is on 8/8/2016 -249761798 which was closed without solving on 17/8/2016 again i raised new complaint on 24/8/2016 which id is 250151758 but they r not solving. I request plz u look postively in this matter n solve it as soon as possible.

Ashwin Agarwal
M.G Road, Pune 411001, Maharashtra
Email: / 28/09/2016 / 2:32 pm

19 comments for “Complaint regarding Reliance landline and broadband service

  1. RCOMcare
    29/09/2016 at 6:25 pm

    Dear Ashwin,

    We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

    Reliance Communications

  2. Ashwin
    30/09/2016 at 12:24 pm

    sir your team is not working since 8/8/2016 As reliance had not paid rent to the place where DSL is kept they are not giving access as u pay them rent everything will start working properly

  3. Ashwin
    01/10/2016 at 12:19 pm

    sir today 1/10/2016 still no reply from reliance team my internet & land line is not working, plz help we are facing heavy losses due to land line not working

  4. Ashwin
    02/10/2016 at 11:48 am

    sir today 2/10/2016 my land line started working thank you. But my Internet is still not working plz solve it as soon as possible its almost 24 days

  5. Ashwin
    03/10/2016 at 3:34 pm

    Today 3/10/2016 still my internet not working & no response from reliance team

  6. ashwin
    05/10/2016 at 3:04 pm

    Today 5/10/2016 my Landline again stop working & internet not yet started plz any one help me

  7. Ashwin
    06/10/2016 at 12:26 pm

    Today 6/10/2016 still my land line & internet not working & no reply from reliance,
    facing big losses due landline not working

  8. Ashwin
    07/10/2016 at 12:32 pm

    Today 7/10/2016 my landline & Broad band still not working no response from Reliance & indiaconsumerforum
    facing big losses due to that

  9. ICF
    08/10/2016 at 11:02 am

    @ Ashwin
    On 29 Sept, we asked you to write to customer care and thereafter escalate the matter to Appellate. Did you do that?

  10. Ashwin
    08/10/2016 at 12:17 pm

    Yes and i have done cc to consumerforum & if u check top post they replied on 29/10/2016 but dint take any action till now
    Today 8/10/2016 completed one month land line & Broad band still not working
    please help me sir

  11. ICF
    08/10/2016 at 7:47 pm

    The top post is not a reply to your email but their comments to the post appearing in this site. If you have written to ‘customer care’ then you must have received a complaint reference. You need to escalate the matter to Appellate Authority. If they do not act on your emails then you you need to submit a letter to their regional and head office.

  12. Ashwin
    09/10/2016 at 11:50 am

    in all above post i mentioned that they are not replying that’s why while sending email i made cc to ICF and no action taken against them by ICF. When i called reliance appellate authority they said this issue can’t be solved by them they told us to contact customer care and since one month daily they r saying it will be solved in 24 hours
    today 31 days completed and my land line & Broad band still not working
    Plz help us

  13. Ashwin
    10/10/2016 at 2:48 pm

    Today 10/10/2016 still no response from Reliance & ICF
    Plz help us its more than a month

  14. ICF
    10/10/2016 at 8:35 pm

    Please write to the Appellate Authority. Do not simply call them. If this does not solve your problem then you have to write to their Management and thereafter initiate legal steps.

  15. Ashwin
    11/10/2016 at 11:23 am

    yes today again i mailed them keeping cc to ICF for records but we don’t have any contact or mail id of management
    Toady 11/10/2016 and no reply from reliance
    plz help us

  16. Ashwin
    11/10/2016 at 12:24 pm

    @ICF if u have any mail id on which we should mail plz let us know but only one humble request plz try to solve my problem as soon possible

  17. Ashwin
    12/10/2016 at 2:11 pm

    Today 12/10/2016 still my problem is not solved i think they dont have importance of keeping commercial phone dead for more than a month

  18. Ashwin
    14/10/2016 at 1:14 pm

    Today 14/10/2016 still my land line & Broad band not working and no response from reliance team
    plz help us

  19. Ashwin
    16/10/2016 at 11:14 am

    Today 16/10/2016 still my commercial phone & Broad band not working & No response from reliance team so bad

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