Complaint regarding removal of RAM by Sony service center

I had deposited my Sony Vaio laptop with 8GB RAM (4GB inbuilt + 4GB extra) to Sai Enterprise , Darbhanga (authorized sony service center) on 27 June 2016 for repairing as it was not starting and charging but they charged 17000/- stating that the motherboard will be replaced. So I have taken my laptop back from them on 1 July 2016 and in full faith I hadn’t cross checked my laptop internal components while receiving (by paying inspection charge Rs.115) but while casual check up at my home I found out that the original 4GB Samsung RAM of laptop provided by Sony was not in its slot and only one 4GB Kingston RAM fitted by me was there. So I called Sai Enterprise and asked if they have mistakenly removed my RAM but they refused quoting Sony’s Legacy. Now I doubt whether they also have replaced my good Motherboard with their damaged one. I completely lost my faith and I want justice from these cheaters and want back my RAM and whatever other components they have replaced and want my laptop to be repaired free of cost as my compensation.

Wasim Akram
Samastipur 848101, Bihar
Email: / 01/07/2016 / 4:49 pm

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