My sister purchased a vodafone infinium z42 nova android mobile from shopclues.com on 02/02/2016. it has a problem of touch now .we send it to service center at tulsi softronics amravati. After 1 and half of month service center gave a DOA certificate of special replacement and pack the mobile in a DOA polythene bag .on 8th june i call to shopclues.com on 18605001860 they told me to send an e-mail to firstname.lastname@example.org with photocopy of DOA and they will call within a 48 hours . yet no call from them ,when i call again they said that they received a mail but not received an attachment of photocopy of DOA .I again sent mail with attachment of jpg and rar files . they are yet to respond. please help us.
Amravati 444604, Maharashtra
126.96.36.199 / 14/06/2016 / 5:15 pm