Complaint regarding replacement by

My sister purchased a vodafone infinium z42 nova android mobile from on 02/02/2016. it has a problem of touch now .we send it to service center at tulsi softronics amravati. After 1 and half of month service center gave a DOA certificate of special replacement and pack the mobile in a DOA polythene bag .on 8th june i call to on 18605001860 they told me to send an e-mail to with photocopy of DOA and they will call within a 48 hours . yet no call from them ,when i call again they said that they received a mail but not received an attachment of photocopy of DOA .I again sent mail with attachment of jpg and rar files . they are yet to respond. please help us.

hemant patil
Amravati 444604, Maharashtra
Email: / 14/06/2016 / 5:15 pm

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