Complaint regarding return and refund from

I have ordered 5 items in an order and returned 2 of the products. These two are having return id #21391564. These items have been picked up on 28th August, 2015. I have written a mail request earlier to refund the amount through the original mode of payment i.e net banking. However, I did not recieve any amount in my account till date.

So, I called up the customer care team. At first, I was told that the request is closed as there was no bank details and a complained was raised. The transaction was done through net banking so I believe, they can transfer in the original mode of payment. I ringed up the customer care once again. This time I was told “the logistics team has no information about the items being picked”. Are you kidding me? This is a gross negligence of Jabong team’s part. The main concern here is that the return amount is quite high i.e around 5000-6000. Please note that I have made a lot of purchases at Jabong. And this is how they treat their customers. Absolutely no customer value and trust. Ridiculous service!

Vineet Sharma
22B, Manik Nagar, RGB Road, Guwahati 781005, Assam
Email: s.vyneet] / 09/09/2015 / 11:51 am

1 comment

    • Team Jabong on 21/10/2015 at 3:01 pm

    Hello Vineet,

    We regret the inconvenience. As per the update, your concern has been resolved. Reach us at for further queries.

    Team Jabong

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