I have ordered 2 black bean bags of comfy company if Feb-2016 thru snapdeal app, but i received 2 black bean bags of DOLPHIN company. As its a different brand than ordered; i had initiated for returning & replacement thru snapdeal app. I had returned the 2 bags and the replacement was made with same 2 bags. Then i have contacted snapdeal customer care and asked for returning & replacement for the 2 bags. The Cus.care executive suggested that he has initiated the process of returning & replacement and i need not do anything from my app.

Then after courier guy from VULCAN approached to take back the bags and i have handed over the 2 bags to him. In turn he provided the receipt with no.AWBR900126751.

Then after i received only one black bean bag (order id:881226927) without any brand label & identification on the product. Immediately i have contacted snapdeal customer care and explained about the receipt of only one bag and questioned about the other bag (order id: 881395544). The customer care executive realized me that returning & replacement for one bag only was initiated. Then i have informed him that i have returned the 2 bags to the VULCAN couriers and provided the AWB details to him. And requested to return & replace this one bag that is received (order id: 881226927). And also requested to cancel the other bag (order id: 881395544) & refund its amount.

Then after returning & replacement of one bag (order id: 88126927) was successful as i compromised (coz again recived bag of DOLPHIN make )my self to keep the received one.

But refunding of the other cancelled bag (order id: 881395544) is not yet made, even though several times am contacting the snapdeal customer care. Every time i need to explain this whole story and every time they are making false promises. Rather than understanding & solving the problem more mis communcations are happening from snapdeal customer care executives.

Looking forward for refunding (of 799.00) to my account.

I have every details / proofs /voice recordings of all communications and video evidences of every receipt, return & replacements with wrong product. if needed it can be submitted to relevant legal authorities to take appropriate legal action under relevant jurisdiction.

MEHDIPATNAM, Hyderabad 500028, Andhra Pradesh
Email: mxxxxxxxxxd@gmail.com / 30/03/2016 / 2:47 pm

This article has 5 comments

  1. Owing to my complaint, Snapdeal customer care team has contacted me and asked me to send a scan copy of acknowledgement receipt to maild id: help@snapdeal.com (for reverse pickup handled by VULCAN). Accordingly I have sent the scan copy to that maild id. Surprisingly i got alert mail from snapdeal not to send any quiries to that maild and suggesting to contact in “HELP’ section of thier website.

    This tells clearly the poor coordination and poor integration of customer care team with in snapdeal.

  2. Dear Customer(mahammad_mu),

    We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.

    Team Snapdeal

  3. Dear SNAPDEAL,

    I have already submitted the scan copy of required AWP receipt. If you have read my compliant above, every detail is available in the above compliant.

    This is the highest level (peaks of) of lack of coordination and understanding with you and is evident with the above reply.

    Anyhow thanks for throwing a reply of ignorance.

    However i got my refund on 14-04-2016, as i personally involved and compelled the the courier guys to track about it and send back to the merchant.

    Finally a big thanks for ICF,

  4. This is exactly what happend to my order. I ordered 2 Schwarzkopf Hairspray bottles, returned 2. one was refunded. The other one snapdeal chose not to refund. Was told only one has been returned by Delivery Buy.
    Was asked Help@snapdeal is not working. Go to site and use help section.
    Customercasre will not let you talk to their managers. It become diffciult to reach to their customer executive as the Help section options will lack all scenarios.

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