Complaint regarding ring purchased from Caratlane

I purchased a gold/diamond ring Triumph Tri-Tone ring. The ring broke down in two pieces while I was wearing it (I wore it only a few times). I complained to Caratlane on 2.216 (customer care) who asked me to deposit the ring in any of the caratlane stores at Delhi so that they could get it repaired/replaced. After a continuous follow up for months, I was told that they cant get the ring repaired or replaced. I was asked to chose an alternate product, the amount would be 10% less than the cost of the product purchased by me. I do not want any other product as I have lost faith in the company and want the refund for the damaged product. Caratlane has caused me not only financial loss but also mental agony as this was a birthday gift from my mother. The staff is completely unhelpful. Kindly help in getting the amount refunded.

Srishti Sharma
New Delhi 110021
Email: / 02/06/2016 / 12:44 pm

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