Complaint regarding Samsung refrigerator service quality

I started facing the cooling issue with my refrigerator on 2nd October, 2016. It was still under the 1 year manufacturer warranty. I registered a complaint with Samsung customer care on 3rd Oct. An engineer visited on 4th October after several follow ups. After looking at the fridge for 30 sec he confirmed that there is a gas leakage issue and another team would visit to fill the gas and then he left.

Again, I started following up with the customer care and it kept on going till 2 more days. The gas filling team visited on 6th Oct. they took around 1 hour to fill the gas and left. The refrigerator was working fine now.

After 2-3 hours, I again realized some issue with the refrigerator and this time it went off completely. I again started calling the customer care. After calling them at least 50 times, they sent the same engineer, on 9th Oct, who visited us the first time. He inspected it again and told us that a part has been damaged and needs to be replaced. He said that he will place the order. He then left. Since then, I have been following up with customer care about the status of the part and they have given me the estimated time of 20th oct. just imagine how to survive without a fridge for 10-12 days. Does it take this much time to replace a part? Or is it like that Samsung does not care because it is still under warranty and they will not earn anything from it? They give the updates only when I call them. Is it professional? I have called them at least 100 times. I had to take off from my office for 2 days just because they could not provide me the time when they will visit. They think that we are free and born to wait for them. When you buy a Samsung product you are sure that you’ll get a better service but this is not correct. Samsung has made me run like anything. I need help in getting a resolution to this.

Mayank Mahajan
Sector 40, Noida 201301, Uttar Pradesh
Email: / 11/10/2016 / 11:04 am

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