I was Holding a SBI Credit card since last 10 years, till October 2015 there was no any problem and i was very much satisfied customer of SBI Credit card.
This complaint is related to Fraud transaction on 7th November 2015 around 11.45 pm i got a sms on my registered mobile no that CNY 5000 debited to your account at Wan Tong Club. immediately i got second SMS from SBI Fraud control department that your card has been blocked due to suspicious activity on your credit card. immediately i have contacted customer care and asked them the status of my card and they confirmed me the card were blocked by SBI Fraud control team and customer care guided me to fill the Transaction dispute form and send a email to chargeback team. i have did it immediately on same day and received a email from charge back team that a immediately that they will review the same and revert within 5 days. on 10th November chargeback team has given me temporary credit of Rs. 54140/- and told that this transaction dispute will take maximum 120 days for closure.
on 6th January received a email from chargeback team saying that they have received a necessary clarification from the merchant towards the transaction on Rs.54140 a copy of charge slip/ documents were attached. pls confime in writting withing a day whether the transaction valid in all respect and the documents duly signed by you.
1. i have immediately reply to them that the charge slip were do not have my valid signature.
2. As my Credit card has OTP enabled, then how come transaction completed without OTP generation and it was not secure transaction.
I have requested a cancellation transaction cancellation request and reversal of the amount rs,54140 charged on my account, but SBI team is very adonmant on there reply and asking me to pay for the same, aslo there are hundred of calls and email i have sent to chargeback as well as to Nodal officer but i got the same reply. aslo now eventhough i have discontinued my card since last 2 month then also there is a late fee around Rs. 2000 charged on every month statement.
Requesting IFC to intervien and help for the transaction reversal.
Singnagar, Thane 400601, Maharashtra
188.8.131.52 / 11/04/2016 / 12:20 pm