Complaint regarding SBI Gold Card annual fee waiver

I was holding SBI gold card which was lifetime free card.

I have been told by the sales team that shifting to SBI Signature card (which has annual fee of 4999+tax) has much more benefits and after usage if you are not happy with signature card, you can revert back to your old Gold card with the same terms and conditions and annual fee will be reversed.

Now I have surrendered my signature card and went back with gold card. I have been charged with annual fees for both cards 4999+tax for signature card and 499+tax for gold card.

I have written to customer card, spoke to customer card many times, and i have been told that both will get reversed back. I have also got the written confirmation on the reversal of annual fees charges which was due to technical issues.

Even after three months, they did not reverse the annual fees which are not supposed to be, agreed by their team.

Need your guidance how to take it forward

Thangaraju Ramasamy
Adyar, Chennai 600020, Tamil Nadu
Email: / 06/08/2016 / 2:26 pm

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