Complaint regarding service by Kent Crystal Pure Water

My Kent Grand machine’s RO membrane was replaced by Crystal Pure Water, Bangalore on 22nd Sep-2015. On 30th Dec-2015 membrane’s outer plastic shell got busted. Now Crystal Pure Water disowns and says it is company’s bad quality product while Kent says it is done by unauthorized service partner hence they cannot replace free of cost. I asked Kent to take action against Crystal Pure Water since on their website they are promoting Kent products and offering service without authorization from Kent which Kent failed to do so. It seems there is malpractice within Kent and due to that consumer is in pain. I already spent more than Rs. 10000 in one year.

Shailesh Kumar
Ramamurthy Nagar, Bangalore 560016
Email: / 20/01/2016 / 12:00 pm

2 comments for “Complaint regarding service by Kent Crystal Pure Water

  1. 13/02/2016 at 11:49 am

    He got Full free Replacement from Crystal pure water Bangalore.

  2. 13/02/2016 at 12:20 pm

    We have given all free support to them and R O Has got changed free from KENT
    RO Company throw Crystal pure water Even they don`t have warranty for there RO
    and look forward and better and the best…

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