I subscribed to tikona’s internet plan wort rs 1700 for two months starting jan 3rd 2016 and following are the complaints that i would like to raise against them

1. Did not provide the promised speed of 4 mbps
2. Did not respond to complaints
3. Not providing waiver on the services that that they failed to provide
4. Use of abusive words by the local team members of the tikona

Sir we have paid an advance rental of rs 4750 and they are not providing us with even half of what we paid for. We have not been getting proper connectivity or speed and they dont listen to us. And their local engineers abuse when we call them for checking the problem. There has been not a single day with proper connection and the customer care of tikona has always kept a a blind eye to our complaints.

A customer care executive once promised a waiver but now we are being told that there is no waiver for the services they failed to provide.

Anup Mishra
Vinayakpur, Kanpur 208024, Uttar Pradesh
Email: axxxxxxxx3@hotmail.com / 15/03/2016 / 10:56 pm

This article has 3 comments

  1. Dear Anup.

    Greeting from Tikona,

    We have noted down your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number #TIKMR 2156 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in

    Tikona Care

  2. Dear Anup,

    This is a gentle reminder to follow-up on your concern listed on Mar 17,2016. requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKMR2156 in the subject line.

    Tikona Care

  3. Dear Anup,

    Gentle reminder #2

    We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum- forum.tikona.in by mentioning the reference number in the subject line.

    Tikona Care

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