Complaint regarding service in the name Samsung Global service centre

I have been cheated by a service center with helpline number 18001237879 which claims that is a “samsung global service center”. I have a front loading Samsung washing machine which was throwing 4E error, this error commonly occurs due to mechanical issues however this company sent a technician and claimed that it is the fault of PCB module ( place where numbers are displayed). Technician pulled out the module and took it away by saying that company requires the faulty part before replacement. Assuming person has come from authorized service center we let the person have the part. In between my doubt was confirmed that the issue is not due to PCB but due to mechanical error (this was later confirmed by another samsung authorized service center technician) and I requested them to give me my original part. This service center spoke in a rude manner and also put the part on ransom saying they will not provide my original part and I am forced to now buy new part. I got to know that same has happened with many customer.
1.This firm puts false claim that they are authorized service center
2. they give you an impression that they are a samsung global center
3. they are not authorized to take the part away but did it, it is like stealing
4. they dupe customer by overcharging and doing wrong diagnosis to inflate the part

Piyush dubey
Sarjapur Signal, Bangalore 560102, Karnataka
Email: / 08/09/2016 / 11:24 am

2 comments for “Complaint regarding service in the name Samsung Global service centre

  1. Anurjay Pradhan
    16/09/2016 at 2:43 pm

    Hi Piyush, The same thing happened with us . they acted like IFB customer care and took the part.
    Please contact me (Anurjay Pradhan : 9742471075) so that we can take action on them together.
    So that other consumers do not get affected.

  2. Anurjay Pradhan
    16/09/2016 at 2:53 pm

    same people with same helpline number cheated me too, but this time it was IFB washing machine mother board. he took it away and not returning to me from last 10 days.

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