We are writing to you because we failed to get redressal after numerous personal visits, phone calls to JKGC 033 25552599 and 1800 233 3555 and lodging half successful EMAIL complaints. The EMAIL complaint on the official site designated by HPCL for lodging on line complaints appearing on the internet would not register the complaint. However, we got through to two other EMAIL addresses viz. firstname.lastname@example.org and email@example.com mentioned in the official HPCL Complaint site. But no action has been taken and the mandatory acknowledgment by them have not come. We also could not register our written complaint at the office of the distributor JKGC as they are not maintaining and or did not produce the complaint/suggestion register which is mandatory. They would also not give any receipt for written complaint lodged by customers. Incidentally petrol pumps including those of HPCL do have complaint/suggestion registers, but whether action is taken or not is another story and not the subject matter here.
COMPLAINT NO . 1: We booked a refill in the first half of February 2015. the exact date will be available with HPCL, which was not home delivered despite personal visits and phone calls to 03325552599. The staff of JKGC especially one Mr. “Sxxxxl” who would not disclose his full name were rude and misbehaved with customers all and sundry. So we were forced to take delivery of refill cylinder from the godown of JKGC incurring an expenditure of Rs. Fifty only on 10.3.2015 i.e. approximately one month after the date of booking . The rebate applicable for such type of non home delivery was not given to us.The verbal untenable reason for the above described undesirable experience of an HPCL, valued or otherwise, including that of delay was HOLI festival.
COMPLAINT NO.2: We are facing similar harassment for the last of this year”s so called subsidized LPG booked on 12.3.2015 under booking No.503785 dated 12.3.2015. There is no sign of it being delivered even today after 14 days. We have booked a complaint No.14273356 on 25.3.2015 with Mr. Pxxxxl Pxxxxt at phone No.1800 233 3555 but no action is forthcoming.
We trust that you will take up the matter suitably so that the refill against booking No. 503785 dated 12.3.2015 is immediately supplied and we can take our food peacefully. Thanks
2G Kartick Bose Lane, Kolkata 700006, West Bengal
188.8.131.52 / 26/03/2015 / 3:56 pm