I have purchased 3 Night 4 Days Holilday packeg for Hotel booking though Look UP Holiday which is valid for 1 year from the date of purchase. As per their policy if we want booking, we have to give the booking request atleast 18 days before your travel plan. Now I have planned my Tour to Goa on 31st Oct’17 and the booking reqeust was sent in the month of August’17. They informed that your booking confirmation will be received before 18 days of your tour plan.
Now I am following up for confirmation since 1st of Oct’17 through mails and also on phones. There are no proper responce on Emails and on phone they keep on telling that you will receive the confirmation by tomorrow.
On 14th Oct’17 they sent mail providing 2 option for Hotels out of which I have to select one and send the responce within 8 hours. I selected Hotel and sent the reply before 8 hours.
Now on 25th Nov’17 they informed that booking is not possible as all the bookings are full. I have done all my other bookings for this tour in which I have spent 33000/- . At las movement I am getting reply that books are not done. I am continously calling them but they are not picking my phone too.
Due to this I have done bookings at my own as booking are available in which I spent 19000/-. Hence I want my money back from Look up Holidays. The Contact No. is 0120-6900177.
Manjalpur, Vadodara 390011, Gujarat