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Complaint regarding services from Wonderland Vacations

I have taken a holiday ownership from Wonderland Vacations India pvt ltd last year in Aug 2017 and paid 33750/- subsequently in the month of Sep 2017 paid rs 12000/-on request of Mr Dxxxxk who was their sales representative and who initially sold me the ownership. Total paid 45750/-to wonderland vacations. On 01 Oct 2017, I told Mr Dxxxk to book a room in goa from 28 Dec to 4 Jan which he promised would be done. He also gave me name of some hotels in which booking would be done. Finally till 01 Dec 2017 booking was not done and on calling Dxxxxk, he stopped picking my call. Customer care also did not responded for my booking. After being harrassed for two months, I told them to cancel my ownership and refund my money on 01 Dec 2017. I was told by Mr Kxxxxl,who left the job later, that full Money would be refunded in 60 days. Even aftwr completion of 60 days my money was not refunded and on calling them again and again, I was told that money would be refunded after cutting 18%GST and that too in installment. I have not used their services even once and not gone on holidays with them but after harrasing me mentally they are not giving full amount. Please do something. Thanks.

Ashish Gupta
Maharajpura, Gwalior 474020, Madhya Pradesh
Email: axxxxxxxxxxa@rediffmail.com



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