Complaint regarding short refund from Goibibo

I Gaurav Shyam Sunder Kedia had booked a Flight from SpiceJet Airline, Flight No SG-422 travelling from Mumbai To Udaipur, schedule on 25th June,2016, Pnr No G9U7UT and G53M9C through Contact No 18002081060 writing this letter requesting for not getting Full Refund for tickets as the flight got cancelled by the AirLine and not by me.

I made the bookings for 6 passengers(me and my family) on 25th May 2016 which cost me 14076 Rs. If I book a stand alone flight I can use a Maximum of 500 rs of my Gocash thats why I made a Package Booking which Includes Going Flight, Hotel and Return Flight and because of this I was eligible to redeem 4179 Rs of My Gocash. On 14th June 2016 Spicejet cancelled their flight and processed full refund of 14076 Rs but as the bookings were made through Goibibo the entire amount is being processed to them.

Now, Goibibo is trying to make a profit of it by applying some policy and giving me refund of only 9897 Rs in my bank account and the remaining 4179 in my gocash Wallet instead of processing the entire 14076 rs to my bank account. This Gocash is of no use and has no value or any importance and I already have a lot of it. If this Gocash is being distributed among Flight, Hotel and Return Flight so how they can consider the entire amount of Gocash used during the booking. Where am I wrong in this? Since the cancellation is not made from my side so how their policy is applicable on me?

Also I should get a compensation as now my flight tickets got booked for higher rate. I am suffering a loss of nearly 7000-8000 rs for no reason.

SpiceJet is also fully responsible as they are providing me a flight on 27th but I cant their their offer as I already have a booking for Hotel on 25th and return flight on 29th.

Goibibo neither told me about their refunding Process nor asked me before processing the refund. They made the decision on their own also I am being harassed a lot by them as I was made to hold my phone for hours

Bhayander West, Thane 401101, Maharashtra
Email: / 17/06/2016 / 11:34 pm

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