Complaint regarding Siemens Washing Machine repair

I had my Siemens Washing Machine Broken and asked one of the siemens technician to fix it up.

He visited and took 1700 INR and said the motherboard is broken and need to be replaced. After discussiong on the repair they have reduced the cost and they replaced the part for 6000 INR saying a special discount. But on the day of the service they took our old part saying I would need to pay 2000 INR if keep it.

This was not at all part of our discussion and the discount. Secondly, they are not ready to reveal if the replaced part is new and if it has any warranty.

Moreover, the technician was rude. I feel cheated.

Since I am in overseas request you to mail me or can call me on my mobile by adding the Australia Country code.

Shyam Sreeramula
10-2-607/1 Karimnagar, 505002, Andhra Pradesh
Email: / 12/11/2014 / 5:27 am

1 comment

  1. Dear Sir,

    We are sorry to hear about your experience. We have escalated your complaint. Our customer service team will contact you shortly.

    Thank You,
    Siemens Home Appliances Team

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