Complaint regarding snapdeal Re.1/- offer

I have placed an order for a Epson Printer on SnapDeal.com .with price of Re. 1/- with Rs. 30/- as delivery charges. The order was placed without any issues in the SnapDeal.com and the order #5790736068 was generated on 14th April 2015 with an estimated delivery date of 19th April 2015.

On 18th April 2015 I called SnapDeal.com helpdesk to get an status of the order as when I check the status on the SnapDeal. Com it is showing as processing. The representative informed me that the order has been canceled due to out of stock. However, I was not informed at all and the SnapDeal.com is still showing the status as processing.

On my insistence they have launched a complain # 18696971 and I was informed that I will get a call in 24 hrs from their grevience cell.
The representative moreover informed me that there was a system glitch due to which the product price was shown as Re.1/- instead of the actual price and that I should place a new order if I want to get that printer.

Current price of that Epson printer is 12500/-. Why should my order be cancelled if it was their problem that the SnapDeal.com site is showing wrong price? I placed a legitimate order on SnapDeal. Com and it should get fulfilled. Attached herewith is the copy of the order placed on SnapDeal.com.

Rushabh Vipani
B/201, Shweta Residency, bldg #1, Vagad Nagar, Ramdev Park Road, Mira Road (E), Thane
Email: r_vipani@rediffmail.com
Contact No. 9820565126
1.39.3.70 / 18/04/2015 / 3:30 pm

4 comments for “Complaint regarding snapdeal Re.1/- offer

  1. Snapdeal
    20/04/2015 at 5:21 pm

    Dear Rushabh,

    Sorry for the inconvenience. This is to inform you that, your complaint has been noted and our team is working on it. For any further clarification, please write to us at help@snapdeal.com and kindly mention order ID in the subject line.

    Thank you for your cooperation.

    Regards,
    Snapdeal Online Team

  2. Snapdeal
    20/04/2015 at 5:24 pm

    Dear Vishal,

    Sorry for the inconvenience. This is to inform you that, your complaint has been noted and our team is working on it. For further clarification, please write to us at help@snapdeal.com and kindly mention order ID in the subject line.

    Thank you for your cooperation.

    Regards,
    Snapdeal Online Team

  3. Saswat Mohanty
    27/04/2015 at 3:55 pm

    They also cancelled my Order ID: 578763905. I am really unhappy with snapdeal. Earlier they had cancelled a order of mine in which I had paid Rs.2700 for a Casio Edifice watch. They cancelled my order and said it was their mistake and they wont repeat such again in the future. But now they did it again and ask for the same excuse.
    Never expected such from snapdeal. If I place an order then you must deliver it to me at that price only. But you never care for suctomers, so no point in saying these to you.

  4. Snapdeal
    21/05/2015 at 7:18 pm

    Dear Rushbah,

    We sincerely apologize for the inconvenience.
    Hope your issue has been resolved. In case , you are still facing any concern, please write to us at help@snapdeal.com.

    Thank for your cooperation.

    Regards
    Snapdeal Online Team

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